At Jools by Nina, we are committed to providing our customers with the highest level of satisfaction. If for any reason you are not satisfied with your purchase, we offer a return and refund policy for all jewelry items within 15 days of receipt.
Return Requirements:
- All returns must be requested within 15 days of receipt of the item(s).
- All items must be returned in their original packaging and condition and must not have any signs of wear or damage.
- Returns must be accompanied by a copy of the original receipt or proof of purchase.
Refunds:
- Refunds will be processed within 10-14 business days after we receive the returned item(s).
- Refunds will be made to the original payment method.
- Shipping and handling fees are non-refundable.
Exchanges:
- If you would like to exchange an item, please return the original item for a refund and place a new order.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately so we can arrange for a replacement or a full refund.
- Damaged or defective items must be reported within 7 days of receipt.
Contact Us:
- If you have any further questions, please contact us at contact@joolsbynina